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About the product
Action Manager is a unique complement that lifts your survey as an effective tool to develop the organization.
The solution allows for the individual to realize and state their wishes and queries. This type of feedback is distributed to the right person internally for follow up and further handling.
With larger volumes it is also possible to prioritize the most important first by a unique rating system.
Advantages with Action Manager
Visualize individual responses clearly Automates the managing of inquiries Secures that all individuals are followed up Prioritizes the most important first Presents result in real time
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Prioritization
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The chart shows the number of high respective low prioritized inquiries per day.
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Example - a customer research
- From compiled to individual responses
A customer research to 500 customers shows that:
92% of the customers are content, rather content or very content with us. 98% think that they have enough knowledge about how to use our products 97% think that they have enough information about our future products The years NKI value was 78 compared to last year's 74, which is a positive development
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We can also see as follows:
8% are dissatisfied with the service 6% have given the highest mark on everything and would recommend us to others 3% would like to receive information about our future/new products 2% would like to take a class to learn more
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A total of 95 individual responses to act upon...... using Action Manager |
Contacts the respondents that would recommend us |
Contacts the dissatisfied respondents and handles them immediately |
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Automatically sends product information |
Handles the respondents that want to take a class |
Example of the scopes of use:
Follow up of marketing activities, such as fairs, web, events, newsletters, seminars and courses Measurements of customer processes - product, delivery, services, support etc Website visitors are welcome to initiate dialogue, first step in the sales process. Qualifying and processing of all types of leads and prospects Routing of website visitor to the right people internally, based upon response pattern.
Action Manager can be purchased as a supplement to Feedback Manager, both in standard and professional edition.
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