Action Manager is a unique complement that lifts your survey as an effective tool to develop the organization.
The solution allows for the individual to realize and state their wishes and queries. This type of feedback is distributed to the right person internally for follow up and further handling.
With larger volumes it is also possible to prioritize the most important first by a unique rating system.
Advantages with Action Manager
Visualize individual responses clearly
Automates the managing of inquiries
Secures that all individuals are followed up
Prioritizes the most important first
Presents result in real time
Prioritization
The chart shows the number of high respective low prioritized inquiries per day.
Example - a customer research
- From compiled to individual responses
A customer research to 500 customers shows that:
92% of the customers are content, rather content or very content with us.
98% think that they have enough knowledge about how to use our products
97% think that they have enough information about our future products
The years NKI value was 78 compared to last year's 74, which is a positive development
We can also see as follows:
8% are dissatisfied with the service
6% have given the highest mark on everything and would recommend us to others
3% would like to receive information about our future/new products
2% would like to take a class to learn more
A total of 95 individual responses to act upon...
... using Action Manager
Contacts the respondents that would recommend us
Contacts the dissatisfied respondents and handles them immediately
Automatically sends product information
Handles the respondents that want to take a class
Example of the scopes of use:
Follow up of marketing activities, such as fairs, web, events, newsletters, seminars and courses
Measurements of customer processes - product, delivery, services, support etc
Website visitors are welcome to initiate dialogue, first step in the sales process.
Qualifying and processing of all types of leads and prospects
Routing of website visitor to the right people internally, based upon response pattern.
Action Manager can be purchased as a supplement to Feedback Manager, both in standard and professional edition.
